Shipping policy
Shipping Policy
Processing & Shipping Times
Orders are processed within 3 business days (estimate, subject to variation) (excluding weekends and holidays). Once your order is shipped, you will receive a confirmation email with tracking details.
Estimated delivery times (these are estimates only and may vary):
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Standard Shipping: 5-7 business days
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Express Shipping: 3-5 business days
Please note that shipping times may vary due to external factors such as carrier delays or customs processing.
Pre-Order Items
Pre-order items are exempt from regular shipping times as they are ordered before production. The estimated shipping time for pre-order items will be communicated at the time of purchase.
Shipping Rates
Shipping rates are calculated at checkout based on your location and chosen shipping method.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. Please allow 24-48 hours for tracking updates to appear.
If you do not receive this information please contact us at contact@spentgroup.com.au.
Lost or Delayed Shipments
If your order is delayed or lost, please contact us with your tracking number at contact@spentgroup.com.au, and we’ll do our best to help.
Incorrect Shipping Information
Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error, contact us immediately.
Returns & Exchanges
For information on returns and exchanges, please refer to our Refund Policy.
If you have any questions, feel free to reach out to us at contact@spentgroup.com.au.